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Frequently Asked Questions

What's the frequency, Kenneth? Should I stay or should I go? You've got questions. We've got answers. For an immediate answer to your question, check out our Frequently Asked Questions below.

If you don't see an answer to your question, please fill out our Contact Us form here. For immediate assistance, please all us at 330.908.7625. We welcome your feedback and questions!

Rocksino

 

Where are you located?

Getting here is easy! We're located 20 miles south of Cleveland and 20 miles north of Akron, situated next to the iconic Northfield Park Harness track. Our street address is: 10777 Northfield Road, Northfield, OH 44067. Phone: (330) 908-7625. Get driving directions

 

What are your hours?

The Rocksino is open 24-7, 365 days a year. For restaurant hours, please visit our Wine & Dine page here. Our Box Office is open daily 1:00 PM - 9:00 PM. 

 

Is there an age restriction for guests?

Guests must be 21 or older to visit the Hard Rock Rocksino Northfield Park or any of its restaurant and entertainment venues. No minors allowed on property. 

 

What forms of ID do you accept?

We will accept non-expired Driver’s Licenses, State IDs, and passports as valid forms of ID.

 

Where can I smoke on property?

We offer 3 heated outdoor gaming patios located at the North and South ends of the property. Our outdoor gaming patios are equipped with video lottery terminals so you can continue gaming while enjoying your smoking break.

 

Do I have to pay to park?

Parking is always free here at the Rocksino. We have 3000 convenient self-parking spaces with Shuttle Service available.

 

Do you offer valet parking?

We do offer valet parking, the cost is as follows:
$7.00 Non Members
$3.00 Rock Star (Free with $50 tier points earned that day)
FREE Hall of Fame, Legend, & anyone handicap (with valid handicap credentials)

 

Handicap Parking

Complimentary valet service is available for anyone with a handicap placard displayed in their vehicle, we also have plenty of secured free parking on site.

 

Do you have wheelchairs/handicap accessibility?

Yes. There is no curb or stairway at Hard Rock Rocksino that is not handicapped accessible. Wheelchairs are available on a first-come, first-served basis. You may request one from Valet at the Main Entrance or go to the nearest security podium (located at all entrances). We will be happy to provide you with one to make your visit with us at Hard Rock comfortable and enjoyable!

 

Dress Code

Most everyday clothing (i.e jeans, shirts, etc.) would be considered "proper attire" for Hard Rock Rocksino. What would fall under the category as "Inappropriate attire" would be: sagging pants, oversized articles of clothing, hoodies, non-prescription shaded eye-wear, or articles that disguise and/or hide your identity in any way. Also not permitted is any clothing with insignias commonly associated with gang activity, derogatory and/or offensive slogans.

 

Can I video record my slot play?

To protect the privacy of other guests, we do not allow video recording on the Hard Rock Rocksino gaming floor.

 

Which taxi service do you recommend I use?

Kelco Transportation
(440) 550-9368

Yellow Cab of Cleveland
(216) 623-1500

Ace Taxi Service, Inc.
(216) 361-4700

Rock Star Rewards / Players Club

 

What are the hours for Players Club?

The Players Club is open:
Sunday - Thursday 8:00 AM - 11:00 PM
Friday & Saturday 8:00 AM - 1:00 AM

For assistance during off hours, please visit the Cashier window.

 

How can I sign up to get a Rock Star Rewards Card?

Bring your valid photo ID to the Rocksino Players Club and one of our representatives will be happy to enroll you and answer any questions you may have. Get complete membership details here.

 

What can I use my Rock Star Rewards points towards?

Points can be used for food, retail, or non-alcoholic beverages. They cannot be used for alcohol, gratuity or to purchase Rocksino gift cards.

 

Why don't I get Free Play?

Free Play is awarded based on your daily average of game play that is recorded on your Rock Star Rewards account each visit over the past several months. Each month we produce a mailer which has different offers for each Rock Star Rewards member who qualifies. As you play, over time, your average can move up or down depending on many things, like how often you visit or what VLT games you play. If your offers have gone up, it's likely because your daily average has increased and if your offers go down or cease, its due to your play average going down. Make sure you are always playing with your Rock Star Rewards card properly inserted into a VLT machine so that you can keep your daily play average high in order to get the full benefit of all the offers that you may qualify for.

RockStop Gas & Wash

How do I get my gas discount with my Rock Star Rewards card?

Scan your Rock Star Rewards Card at the pump to receive your gas discount.


Is my discount subtracted from the members price on the RockStop marquee sign?

No, the discount is subtracted from the regular price of gas. The “member’s” price is reflecting the base discount for RockStar Card level guests.


Do I get to use my discount while redeeming points for gas?

No, when you redeem points for gas it is at the regular gas price, not the discounted price.


How do I exchange my rewards points for gas?

Swipe your Rock Star Rewards card at a kiosk inside the Rocksino. Select RockStop on the left side of the screen. Follow the instructions on the screen to redeem Rewards points for gas in varying increments. Take your Rock Star Rewards card to the pump at the RockStop, insert it into the card reader, enter your PIN and your gas offer will appear at the pump.


How do I exchange my rewards points for car washes?

Swipe your Rock Star Rewards card at a kiosk in the Rocksino. Select RockStop on the left side of the screen. Select Car Wash and choose the car wash of your choice. Follow the instructions on the screen. The kiosk will print a ticket with a code. Take the ticket to the RockStop car wash and enter the code into the car wash pay station.


Can I exchange my rewards points for gas and car washes at the RockStop?

No, you must bring your Rock Star Rewards card to one of our kiosks inside the Rocksino to exchange your points for gas and car washes.


Can I use my RockStar rewards points inside the gas station to purchase retail items?

No, the redemption of points is limited to Car Washes and Gas, and must be done at the Players Club Kiosks inside the Rocksino.


What brand of gas does RockStop sell?

Santmyer Oil is our gas provider. They are a Northeast Ohio family business that has been in operation since 1952. They provide fuel for a number of large gas stations such as GetGo, Costco, Speedway and more.


Can I purchase a RockStop Gift Card?

Yes, all of the Rocksino Gift Cards, including the RockStop designed Gift Card, can be used at any Hard Rock venue on our property.

*Gift cards cannot be redeemed for cash, tickets for VLTs, Hard Rock Live tickets or Club Velvet tickets. Rock Star Rewards points cannot be used to purchase gift cards.

What if the amount of gas I purchase with my points does not fit in my gas tank?

The unused portion of your gas point purchase will go back in your account at 5:00 AM the next morning. For example, if you purchase $50 in gas with your points, and you only fit $45 worth of gas in your car, the remaining $5 will go back in your account at 5:00 AM the next morning.

Gaming / Jackpots

 

Where is my favorite VLT game located?

Anyone at the Players Club kiosk can direct you to the location of your favorite games on the floor.

 

Why don’t you have table games?

While we would welcome the opportunity to offer a larger array of gaming options such as table games, Poker, and Blackjack, electronically or otherwise, the Ohio Lottery Commission has yet to authorize these games and as such we cannot offer these games at this time. We encourage you to contact the Governor’s office at (614)466-3555 and/or the Ohio Lottery Commission at (216)774-5900 if you would like to request that these types of games be offered here at Hard Rock Rocksino Northfield Park.

 

Did you win a jackpot and not receive a t-shirt?

To receive a Rocksino jackpot t-shirt, you must meet the following requirements:

  • You won a jackpot of $1,200 or more.
  • You agreed to have your photo taken and used for our website and social media sites. (Only your first name, city and jackpot amount will be used with your photo.)

If you meet these requirements, please fill out the Contact Us form here. Select “Jackpots/Gaming Machines” from the Subject dropdown.

Win Loss Statements / Tax Forms

 

Where can I get a statement of my wins/losses?

For your convenience, there are several ways for you to request a copy of your Win Loss Statement. Visit our Win/Loss Request page here for more info. 

 

WHERE CAN I GET COPIES OF MY W2G/1042s & 1099s?

To find out how you can receive copies of your W2G/1042s & 1099s, please visit our Tax Forms page here

Entertainment & Nightlife

 

Where can I find out more info about your bars and concert/comedy venues?

We pair the biggest acts in the best venues—Hard Rock Live, Club Velvet, Hard Rock Cafe and Center Bar. Get the list of upcoming shows and ticket info here.

 

What are the hours for the Box Office?

The Box Office is open daily from 1:00 pm – 9:00 pm.

 

Can I get a refund/exchange for tickets I've purchased?

All ticket sales are final. No refunds/exchanges.

 

Is there an age restriction for guests to attend a concert, show or event at the Rocksino?

Guests must be 21 or older to visit the Hard Rock Rocksino Northfield Park or any of its restaurant and entertainment venues. No minors allowed on property. 

 

My band wants to play at your venue, who can I contact about booking?

You can submit your info to our Entertainment Team via our Contact Us form and if interested, they will contact you.

 

How can I get a meet and greet pass to my favorite Artist’s concert?

Hard Rock Rocksino features a great variety of acts from many genres and for many musical tastes. As a result the situations for Meet & Greets are different for every show and are often contingent upon the act that is participating in them. Members of the Hard Rock staff often identify the Rocksino’s VIP guests that qualify for these once in a lifetime experiences, however on occasion M&G’s are given to ticket holders through contests or as determined by Hard Rock Staff the night of the show. If you really want to meet someone it’s always a good idea to check with the Fan Club of the artist or act you are going to see as they often have meet and greets available through their website as well.

Dining

 

Where can I find out info about your restaurants, such as business hours, menus, reservations etc.?

We’ve got five incredible restaurants to satisfy your every craving from Kosar’s Wood-Fired Grill, Hard Rock Café, Fresh Harvest Buffet, Concerto Italian Kitchen, and Constant Grind. Get more info about each of our restaurants here.

 

I have food allergies/gluten intolerance. What can I eat at Fresh Harvest Buffet?

All vegetables on the salad bar are gluten free and the buffet also has olive oil and vinegar for dressing (composed salads and dressings are NOT gluten free). Items on the carving board are gluten free as well as the vegetable of the day, green peas, chili, wild rice, sauerkraut, mashed potatoes and Sheppard’s pie. The buffet chefs could also grill chicken or pork chops without sauce if requested. Dessert options would be limited to jello, fruit, and certain ice cream.

Employment

 

How can I apply for a job at Hard Rock Rocksino Northfield Park?

All employment opportunities are posted on our Careers page. All applications must be submitted via the website. We do not accept any email, snail mail, or phone inquiries.

 

Internship Request

We don’t have an internship program set up here yet, unfortunately. If you are interested in any part-time jobs while you are in school, you may want to check out our Careers page. We have quite a few openings, on various shifts. Perhaps you can apply that to coursework, depending on what it is.

Gift Cards

 

Do you sell gift cards?

We do have gift cards available for purchase at Hard Rock Cafe, Kosar's Wood-Fired Grill, Constant Grind and the Rock Shop®. They cannot be purchased online.  Gift cards can be used at the Rock Shop® or at any of the Rocksino food and beverage outlets. *Gift cards cannot be redeemed for cash, tickets for VLTs, Hard Rock Live tickets or Club Velvet tickets. Rock Star Rewards points cannot be used to purchase gift cards.

Special Events

 

Can I hold a private party or special event at the Rocksino or the Racetrack?

Yes, and more information is available here or by calling the Special Events & Catering team at 330.908.7618 or by email at specialevents@hrrnp.com.

Media Inquiries

WHERE DO I SEND MEDIA INQUIRIES?

To send your media inquiry, please submit the Contact Us form here and select “Media Inquiries” from the "Subject" dropdown.
Bus & Social Groups

 

How can I find out about your bus and social group packages?

Find out more info about our bus and social group packages here or contact our Bus & Social Groups Department directly to help plan your next visit! Email: Tour-Travel@HRRNP.com. Phone: 330-908-7772.

Hotel Partners

 

Which hotel should I stay at?

We have several Hotel Partners located nearby that offer great rates! Be sure to ask them for the Rocksino Package to get our Passport To Fun! Get more info about our Hotel Partners here

Other

 

I would like Hard Rock Rocksino Northfield Park to make a donation to my charity/event/etc.

We unfortunately do not accept internet/email requests for donations. However, we do encourage and welcome you to reach out to us on your organization’s letterhead via regular mail. Please send all inquiries to:

Public Relations Manager
Hard Rock Rocksino Northfield Park
10777 Northfield Rd.
Northfield, OH 44067

Due to the volume of requests we get, please allow up to 6 weeks for a response.